fp toto Privacy Policy
This page describes what we collect when you use fp toto and how we keep that data protected. We at fp toto collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with financial regulations. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond service notifications.
Our privacy practices reflect our commitment to transparency. Every data collection point on fp toto—from account registration to payment processing—is documented here. If you have questions about how we handle your information, contact our support team via live chat, email, or in-app messaging. We respond within a standard window during business hours.
Our services are available only in jurisdictions where local law permits. Your use of fp toto constitutes acceptance of this privacy policy and our terms of service.
What data we collect on fp toto
We collect your personal information in stages. During account registration, we request your email address, phone number, full name, date of birth, and national ID number. This information is mandatory to create your fp toto account and comply with financial anti-money-laundering (AML) regulations.
When you make your first deposit or withdrawal, we request identity verification documents: a photo of your national ID and a recent utility bill or bank statement showing your name and registered address. We store these documents separately from your account balance and game history, encrypted according to industry standards. We do not retain scanned documents longer than required by law; typically, we delete them after two years of account inactivity.
During gameplay and transactions, we collect: your IP address, device type (Android app or iOS browser), game selections, wager amounts, settlement outcomes, deposit and withdrawal requests, and payment method details. We also log your login times, session duration, and support interactions. This data helps us detect fraud, resolve disputes, and improve our platform.
We do not collect your location data, browsing history outside fp toto, or any information unrelated to your account activity. We do not use cookies to track you across other websites. Our cookies on fp toto are session-based (they expire when you log out) and are used only to maintain your login state and remember your language preference.
Data we collect on fp toto
- Account registration: email, phone, name, date of birth, national ID number
- Identity verification: national ID photo, address proof (utility bill or bank statement)
- Transaction data: deposits, withdrawals, payment methods, amounts, timestamps
- Gameplay data: game selections, wagers, outcomes, session duration
- Technical data: IP address, device type, browser type, login times
- Support interactions: chat transcripts, email correspondence, dispute records
How we use your data
We use your personal information to operate your fp toto account. Your email and phone are used to send account notifications (login alerts, deposit confirmations, withdrawal status updates). Your national ID and address proof are used to verify your identity and comply with AML and know-your-customer (KYC) regulations required by financial authorities in our service regions.
Your transaction data is used to process deposits and withdrawals, calculate your account balance, and settle game outcomes. We analyze gameplay patterns to detect fraud—for example, if your account suddenly shows activity from a different country or device, we may flag it for review. We also use transaction data to generate reports for financial compliance and to respond to regulatory inquiries from authorities in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
We do not use your data for marketing. We do not sell your email address to third parties, and we do not share your information with advertisers. We send you service notifications only—account alerts, payment confirmations, and support responses. If you opt out of non-essential notifications, we respect that choice and send only critical alerts.
We may share your data with third-party processors who help us operate fp toto: payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual-account transfers), identity verification vendors, and fraud-detection services. These processors are contractually bound to keep your data confidential and use it only for the services they provide to us.
Data storage and security on fp toto
We store your data on encrypted servers located outside your jurisdiction. Our servers may be in Singapore, Malaysia, or other regional data centers. We use industry-standard encryption (TLS 1.2 or higher) for data in transit and AES-256 encryption for data at rest. Access to your data is restricted to fp toto staff with a legitimate business need, and all access is logged and audited.
We implement two-factor authentication (2FA) for accounts with large balances or frequent activity. We also monitor for unauthorized access attempts and lock accounts if we detect suspicious login patterns. If your account is compromised, we notify you immediately and help you regain control.
We retain your data for as long as your account is active, plus a retention period required by financial regulations (typically two to seven years depending on the jurisdiction). After that period, we delete or anonymize your personal information. Transaction records may be retained longer for audit and compliance purposes, but they are separated from your personal identity.
We do not guarantee absolute security. While we implement industry-standard protections, no system is immune to breach. If a breach occurs, we notify affected users within a standard window and cooperate with authorities. We maintain cyber-liability insurance to cover potential damages.
Your rights regarding your data
You have the right to access your personal data on fp toto. Log into your account and navigate to your profile section to view your registered information, transaction history, and verification status. You can also request a complete data export by contacting our support team; we provide this within a standard window.
You have the right to correct inaccurate information. If your registered name, email, or phone number is incorrect, contact our support team and we will update it. For identity verification documents, you can request re-verification if your address or ID has changed.
You have the right to request deletion of your data, subject to legal and regulatory constraints. If you close your fp toto account, we delete your personal information after the retention period expires. However, we may retain transaction records for financial compliance purposes, separated from your identity.
You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. We cooperate with regulatory inquiries and respond to data protection requests within the timeframe specified by law.
Third-party processors and international transfers
We use third-party processors to operate fp toto. Payment processors handle your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual-account transactions. Identity verification vendors verify your national ID and address proof. Fraud-detection services analyze your account activity for suspicious patterns. Each processor is contractually bound to protect your data and use it only for the services they provide.
Your data may be transferred to servers outside your country. We ensure that any international transfer complies with data protection standards equivalent to or higher than those in your jurisdiction. We do not transfer data to countries with inadequate data protection unless you explicitly consent.
We do not share your data with law enforcement or government agencies unless required by law. If we receive a legal request (subpoena, warrant, or regulatory inquiry), we comply with the request and notify you unless legally prohibited from doing so.
Cookies and tracking on fp toto
We use cookies on fp toto to maintain your login session and remember your language preference. These cookies are session-based and expire when you log out. We do not use cookies to track you across other websites or to build a profile of your browsing behavior outside fp toto.
We do not use third-party analytics tools that track your activity. We use only our own server logs to analyze platform performance and user behavior within fp toto. This data is aggregated and anonymized; we do not link it to your personal identity.
You can disable cookies in your browser settings, but this may affect your ability to log into fp toto or use certain features. We do not require you to accept non-essential cookies to use our platform.
Contact us about privacy
If you have questions about our privacy practices, how we handle your data, or your rights, contact our support team. We offer multilingual assistance via live chat, email, and in-app messaging. Our team responds within 24 business hours.
You can also submit a formal data subject request (access, correction, deletion) via email. We process these requests within the timeframe specified by applicable data protection law, typically 30 days.
We review and update this privacy policy periodically to reflect changes in our practices or applicable law. We notify you of material changes via email and account notification. Your continued use of fp toto after such changes constitutes acceptance of the updated policy.